Technical Support Engineer

NoFrillsCloud is seeking a Technical Support Engineer to join our remote team.

The ideal candidate will be proficient in cloud and web hosting technologies as well as the LAMP stack. They will also be committed to delivering excellent customer service through our Helpdesk and Live Chat platforms.

• Provide web hosting support to customers via Helpdesk and Live Chat.
• Troubleshoot and resolve issues related to OS, web servers, PHP, MySQL, MariaDB, and DNS.
• Assist in debugging website issues, PHP errors, and performance problems.
• Familiarize with and support cPanel & WHM as well as WordPress environments.
• Perform website migrations from other hosting providers to NoFrillsCloud.

• 2+ years of experience in a technical support role, ideally focused on web hosting.
• Familiarity with OS including CentOS, AlmaLinux, CloudLinux, and Ubuntu.
• Experience with web servers such as Apache, OpenLiteSpeed, and LiteSpeed Enterprise.
• Knowledgeable in PHP, MySQL, and MariaDB.
• Some experience with PowerDNS and email configurations including Dovecot, Exim, Postfix, rspamd, and SpamAssassin.
• Familiarity with cPanel & WHM and WordPress is essential.
• Strong grasp of programming concepts, primarily in PHP. Intermediate skills in other languages such as Javascript, HTML, CSS, Bash, and Python are a plus.
• Basic understanding of website debugging, PHP errors, and performance troubleshooting will be a plus.
• Experience with Docker and Magento is advantageous.
• Good written and verbal communication skills in English.
• Ability to work independently, be proactive, and own customer issues until resolution.

• 100% Remote: Enjoy the freedom to work from anywhere in the world. This is a fully remote position, allowing you to work from the comfort of your own home or any location that suits you best.
• Flexible Vacation: We believe in the importance of work-life balance, and our generous vacation and personal time off policy ensures that our team members can take time off when needed to prioritize their well-being and happiness. Your work-life integration is important to us.
• Professional Development: Ongoing learning and development opportunities, including access to industry conferences, workshops, and training programs to enhance your skills and knowledge.
• Internet Allowance: We understand that reliable internet is crucial for remote work success. As part of our commitment to supporting your remote work setup, we provide an internet allowance to help cover the costs of high-speed internet, ensuring you have the resources needed to perform your job efficiently.
• Free Hosting Service: We provide free hosting service for your personal websites or projects, allowing you to showcase your work or pursue your own online endeavors.
• Employee Referral Program: We offer an employee referral program that provides incentives for referring qualified candidates to join our team, creating opportunities for you to earn additional rewards.
• Inclusive Company Culture: We are committed to fostering a diverse and inclusive work environment where all team members feel valued, respected, and included. We celebrate and embrace diversity in all its forms, including but not limited to race, ethnicity, gender identity, sexual orientation, religion, age, and disability. We believe that a diverse and inclusive workforce leads to greater creativity, innovation, and success for our team and our company. We are dedicated to promoting diversity and inclusion through our policies, practices, and initiatives, and strive to create a supportive and welcoming workplace for everyone.

If you’re interested in this role, please submit your details and cover letter in the form below for consideration.

While we appreciate the use of AI tools like ChatGPT or Gemini for work-related tasks, we kindly request that you do not use it to write your resume and cover letter, as we value your personal input and genuine expression.

We look forward to hearing from you!